Return Policy


Hearterra’s Return Policy

We are open to refunding or exchanging the product within 30 days but proof of purchase is required to do so. For the product to be permissible for return or exchange it should be unused (in the same condition as you received it) and in the original packaging (and 15 days from the expiry date).

Please note that we cannot refund or exchange the following products:

  • Bulk Refill Products *
  • Health & Personal Care Products (Hygiene sanitary pads, razors, reusable cloth masks)
  • Products on Final Sale
  • Expired Products

* Please note that we will happily approach your issues on a case by case basis. 

If there are any issues with the product purchased in bulk (defective or rancid) we can exchange the product. You can also get in-store credit in the form of gift cards for container returns. 

If you have any additional issues please do not hesitate to reach us out at support@hearterra.ca

Because your HAPPINESS matters to us and to the environment…..