How to Shop Our Refillery

Learn how to shop our low-waste products, whether you come in or shop online!

How to shop bulk online

Place your order from the comfort of your home, and we'll take care of the rest. We'll curate your selected items and pack them in the refillable container you select.
Browse our refillable products using the provided categories or filters.

Select Container

Bulk products are available in a container from either our Container Deposit Program, or a refillable glass or plastic container depending on the product chosen.
We offer in-store pick-up, curbside pick-up, and local delivery.

Online frequently asked questions

Yes! Bulk products are available in a container from either our Container Deposit Program, or a refillable glass or plastic container depending on the product chosen.

When you purchase refillable bulk products online, there's a $2.50 container deposit to cover the cost of the selected container. This deposit is automatically added to your cart when you choose the product quantity, regardless of the size.

After using the product, you have three options:

  1. Return the empty container to get your deposit refunded.
  2. Visit our store to refill the container with another product.
  3. Keep the container at home and reuse it as you like!

In-store and curbside pick-up is available during our opening hours. Our store hours and address are located in the footer of our website.

Home delivery is available Tuesday to Friday & Saturday in Sault Ste Marie between Dacey Road and Allens Side Road.

We are happy to collect any containers you would like to return at the same time as the delivery.

Please let us know in advance if you will be returning any containers.

Also, please indicate any delivery instructions in the notes section when checking out.

Your health and safety is always our number one priority. 

  • Hand sanitizer available at the door
  • Customers and staff are to keep a safe 2 meter distance from each other
  • Sanitizing of surfaces throughout the day

If you prefer to avoid shopping in person our curbside pick up or home delivery might be right for you. 

How to shop bulk in-store

To make refilling a breeze, remember to bring your refillable containers and a list of the products you need.

Tare

We will weigh your empty container and record the weight and the product you would like in the container.

Fill

You can fill your containers or we will fill them for you. 

Pay

We will weigh your full container and deduct the tare. You only pay for the product. 

Frequently asked question

No problem! We have sanitized upcycled jars for a small price or you can use our container deposit program where you pay a small fee that is fully refunded once the jar is returned. We also carry refillable containers that can be purchased and refilled again and again. 

When you purchase refillable bulk products online, there's a $2.50 container deposit to cover the cost of the selected container. This deposit is automatically added to your cart when you choose the product quantity, regardless of the size.

After using the product, you have three options:

  1. Return the empty container to get your deposit refunded.
  2. Visit our store to refill the container with another product.
  3. Keep the container at home and reuse it as you like!

Your health and safety is always our number one priority. 

  1. Hand sanitizer available at the door
  2. Customers and staff are to keep a safe 2 meter distance from each other
  3. Sanitizing of surfaces throughout the day

If you prefer to avoid shopping in person our curbside pick up or home delivery might be right for you. 

Hearterra Bulk Products

Browse our Refillable / Bulk Products online to view our full assortment. Below is an overarching list of the bulk products we carry. This list is subject to change.

Beverages & Food

View all

Chaga

Coffee

Tea

Milk concentrates

Oils

Tamari

Vinegar

Personal Care Products

View all

Bath salts

Body lotion & butter

Bubble bath

Face moisturizer

Face scrub

Face serum

Hand and body soap

Hand sanitizer

Mineral sunscreen

Mouthwash

Natural deodorant cream

Shampoos & conditioners

Tooth powder

Toothpaste & toothpaste tabs

Yoga mat spray

Household Products

View all

All-purpose cleaner

Dish soap

Dishwasher tabs

Fabric softener

Kitchen & bathroom cleaner

Laundry detergent liquid, powder & strips

Multi-purpose concentrate

Multi-surface cleaner

Surface sanitizer

Toilet bowl cleaner

Single Ingredient / DIY Products

View all

Arrowroot powder

Baking soda

Beeswax

Bleach powder

Borax

Butters

Carrier oil

Castile soap

Essential oil

Floral water

French green clay

Vinegar

Witch hazel